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Aurora Intelligent Cloud Star Codes and Features

Star Codes and Features

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Many features in the WebCentrex platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. These may be customized per domain by the SkySwitch Control Tower.

Star CodeFeature Description

*** = Dynamically Park a Call
*<Call Park Queue Number>1 = Park a Call
*35<Extension Number> = Extension Pickup - Answer a Call that is ringing at another extension
*36Domain Pickup - Answer a Call that is ringing within the same domain*37Department Pickup - Answer a Call that is ringing within the same department*40Activate Call Forwarding*41<Forwarding Number>Set Forward Busy Destination*42<Forwarding Number>Set Forward No Answer Feature*48<Destination Number>Ask caller to enter PIN before connecting call*49<Destination Number>Ask caller to enter extension # before connecting call*50<Extension Number>Auto Answer/Intercom (3 or 4 Digit Ext)*55<Call Park Destination>1Retrieve a call from a Call Park Queue*61To Voicemail - Unauthenticated*62To Voicemail - Password Only*67<10 or 11 Digit phone number>To Connection w/ Privacy DID 11 Digit*67<Extension Number>To User w/ Privacy*69Call Return*72<Forwarding Number>Set Forward Destination*73DeActivate Forward*78Activate Do Not Disturb*79DeActivate Do Not Disturb*80Activate Call Recording*81DeActivate Call Recording*88Make Agent Available for a Queue (Online)*89Make Agent Unavailable for a Queue (Offline)*90Activate Forward Busy*91DeActivate Forward Busy*92Activate Forward No Answer*93DeActivate Forward No Answer*98Transfer to an Extension*99Transfer to Self

ShortcutFeature Description7<Extension Number>Transfer a call directly to voicemail (3 or 4 digit extension)71[0-9]Transfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback72[0-9]Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback99<Extension Number>Auto Answer/Intercom (3 or 4 digit extension)099<Destination Number>Invoke the Account Code feature5000Unregistered Login to VMail (prompted for acct no and password)5001Registered Login to VMail (prompted for password only)5002Hot Desking Sign In5003Request User's PIN then provides 2nd dialtone (useful for phones in public spaces)

1 - All call parks MUST be in the 700-729 range to work with the system default settings. If you require a call park orbit with a different extension number, please send a request to the Control Tower team by email to 

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